Legal

Terms and conditions

Version 0.9, under review. These terms cover use of the MAXRES platform and our professional services. Contracted customers may hold a negotiated agreement that takes precedence over this page.

1. 01

   Agreement

   These terms are between MAXRES Ltd and the organisation named on the order form. Use of the platform, including any trial or pilot, means the organisation accepts them. Where a signed master services agreement exists, that agreement governs and these terms fill any gaps.

2. 02

   The service

   MAXRES supplies Architect, Construct and Morpheus, deployed either as a managed instance or on the customer’s own infrastructure, together with any professional services set out on the order form. Where the platform runs on customer infrastructure, the customer is responsible for the operation, patching and physical security of that infrastructure; we are responsible for the software we supply and for the update path.

3. 03

   Fees and credits

   Charges consist of a platform fee and package credits, as set out on the order form. Fees are quoted in GBP and exclude VAT. Invoices are payable within 30 days. Unused credits roll over for one quarter and expire after that unless the order form says otherwise.

4. 04

   Customer material and ownership

   The customer keeps ownership of everything it uploads and of the courseware produced from it. MAXRES receives only the licence needed to run the service. Customer material is not used to train our models or any third-party model. MAXRES keeps ownership of the platform, its models and its tooling.

5. 05

   Human review and accuracy

   The platform generates draft material. Nothing is fit for training use until a competent person on the customer’s side has reviewed and signed it off, and the customer remains the authority for its own training, competence and regulatory decisions. MAXRES does not warrant that generated output is free of error or that it satisfies any particular standard without that review.

6. 06

   Security and confidentiality

   Each party keeps the other’s confidential information confidential. MAXRES maintains the controls described in the Trust centre. Where material is classified or otherwise controlled, handling is governed by the security aspects letter attached to the contract.

7. 07

   Export control and acceptable use

   The customer must not use the platform in breach of UK export control law or applicable sanctions, and must not upload material it is not permitted to process. Accounts must not be shared, and the platform must not be used to develop a competing product.

8. 08

   Liability

   Neither party limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, neither party is liable for indirect or consequential loss, and each party’s total liability is capped at the fees paid in the twelve months before the claim.

9. 09

   Term, exit and data return

   Subscriptions run for the term on the order form and renew unless either party gives 60 days’ notice. On termination the customer may export its material and audit trail in open formats for 30 days, after which MAXRES-held copies are deleted. On-premises deployments hold no MAXRES-side copy to return.

10. 10

    Governing law

    These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.